TERMS AND CONDITIONS OF RENTAL

 

1. IMPORTANT DOCUMENTS & IDENTIFICATION

At the time of vehicle delivery, the Renter and all authorized drivers must present:

• Driving License: A original, valid driving license. Photocopies, digital licenses, or learner permits are not accepted.

• Non-Latin Alphabets: Licenses in non-Latin alphabets (Arabic, Japanese, Cyrillic, etc.) must be accompanied by an International Driving Permit or an official Spanish translation.

• Identification: A valid Passport or National ID card.

• EU Residence: Non-EU residents must show their passport. If residing in Europe for more than 6 months, an EU-issued driving license is required.

2. AGE PROVISIONS

• Minimum Age: The minimum age for any driver is 21 years (unless a higher age is specified for premium models).

• Young Driver Fee: Drivers under the age of 23 are subject to an additional daily "Young Driver Surcharge."

3. PAYMENT METHODS & SECURITY DEPOSIT

• Accepted Methods: We accept international Credit and Debit cards (Visa, Mastercard, Amex). Pre-paid cards are not accepted.

• Ownership: The payment method must be in the name of the main driver.

• Security Deposit: A mandatory security deposit will be blocked on your card at the start of the rental.

  • Standard Deposit: Rental price + 300€ minimum.

  • Premium/Luxury Cars: Deposits range from 500€ to 2,000€ depending on the vehicle category.

• Refunds: Deposits are released upon the safe return of the vehicle, subject to bank processing times.

4. PROTECTION & INSURANCE COVERAGE

• Third-Party Liability: All rentals include Third-Party Liability insurance with coverage for personal injury and property damage up to the legal limits in Spain.

• Collision Damage & Theft (CDW): Limits the Renter's financial responsibility to a specific Deductible (Franquicia).

  • Standard deductibles range from 1,200€ to 2,500€.

  • The Renter may purchase "Reduced Deductible" protection to lower this amount.

• Exclusions: Protection is voided if damage is caused by:

  • Driving by unauthorized persons.

  • Gross negligence, intent, or driving under the influence of alcohol/drugs.

  • Use of the wrong fuel type.

  • Interior damage or extreme dirtiness (subject to a special cleaning fee).

5. ROADSIDE ASSISTANCE

• Basic technical assistance for mechanical failure is included.

• Roadside Protection Plus (Optional): Covers incidents caused by Renter negligence, such as:

  • Lost keys or keys locked inside the vehicle.

  • Dead battery due to lights left on.

  • Running out of fuel or using the wrong fuel.

  • Vehicle stuck in sand or mud.

6. TERRITORIAL LIMITS & RESTRICTIONS

• Mainland Spain: Vehicles are authorized for use in Mainland Spain only.

• Islands & Enclaves: Travel to the Balearic Islands, Canary Islands, Ceuta, or Melilla is strictly prohibited without express written consent.

• Cross-Border Travel: Travel to France, Andorra, or Portugal requires a specific "Cross-Border Fee" and prior authorization. Entering unauthorized zones voids all insurance coverage.

7. FUEL & ELECTRIC CHARGING

• Refueling Service: Vehicles are delivered with a specific fuel level and must be returned the same. If returned lower, a refueling service fee plus the cost of missing fuel will be charged.

• Electric Vehicles (EV): EVs delivered with over 80% charge must be returned with at least 80%. If delivered lower, return at the same level.

8. TRAFFIC FINES & EXTRA CHARGES

• Fines: The Renter is 100% responsible for traffic and parking violations.

• Admin Fee: A fee of [30€] applies for each fine processed by the company.

• Late Return: Returns more than 59 minutes late incur a full extra day's charge.

• Flexibility: Changes to return location or time must be notified via WhatsApp at least 12 hours in advance and may incur a "Flexi-Return" fee.

9. VEHICLE TELEMATICS (GPS)

For security and fleet management, vehicles are equipped with GPS tracking. Data is processed according to our Privacy Policy for purposes of theft recovery and maintenance monitoring.